Refund and Return Policy
Thank you for choosing SECRD Smart Home Security. We want you to be completely satisfied with your purchase, but we understand that circumstances may arise where a refund or return is necessary. Please read our policy carefully before initiating a return.
60-Day Return Policy
If you are not entirely satisfied with your purchase, we're here to help. You have 60 calendar days from the date of purchase to return an item for a refund or exchange.
Eligibility for Return
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the receipt or proof of purchase.
Return Process
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Contact Customer Support: Before returning any product, please contact our customer support team at support@secrdsmart.com to initiate the return process. Provide your order number, the reason for the return, and any relevant details.
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Approval for Return: Our customer support team will guide you through the return process and provide instructions for shipping the item back to our manufacturing factory.
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Factory Inspection: Once we receive the returned item at our manufacturing factory, it will undergo a thorough inspection to ensure it is in its original condition with no damage.
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Refund or Exchange: If the item passes the inspection, we will proceed with the refund or exchange as per your preference. Refunds will be issued to the original payment method.
Return Shipping
Customers are responsible for the cost of return shipping. When returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. SECRD Smart Home Security is not responsible for items lost or damaged during the return shipping process.
Factory Approval of No Damage
For returns to be eligible for a refund or exchange, the item must be shipped back to our manufacturing factory for approval of no damage. This step is crucial to ensure the integrity of the product and that it meets our quality standards.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to replace the item or provide a refund as needed.
Contact Information
If you have any questions about our Refund and Return Policy, please contact us at:
SECRD Smart Home Security Email: info@secrdsmart.com Phone: [Your Contact Number]
Thank you for choosing SECRD Smart Home Security!
